Refund policy

Return and Refund Policy for GrainnGrace.co

Effective Date: [12th August 2023]

Thank you for shopping at GrainnGrace.co. We appreciate your business and strive to provide you with the best possible shopping experience. Please read this Return and Refund Policy carefully before making a purchase. By making a purchase from our website, you agree to the terms outlined below.

Returns:

We understand that sometimes products may not meet your expectations, and we are committed to making the return process as simple and hassle-free as possible. If you are not completely satisfied with your purchase, you may be eligible to return the item(s) subject to the following conditions:

1. You must initiate the return process within [Two] calendar days from the date of delivery.
2. The item(s) must be in their original condition, unused, and with all original tags, labels, and packaging intact.
3. To initiate a return, please contact our customer support team at [info@grainngrace.co or +919778800151] to obtain a Return Authorization (RA) number. This number must be clearly marked on the outside of the return package.
4. Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.

Refunds:

Once we receive and inspect the returned item(s) and confirm that they meet the conditions mentioned above, we will process your refund according to the original payment method:

1. If you paid by credit/debit card, the refund will be issued to the same card used for the original transaction. Please allow [seven] business days for the refund to appear on your statement, depending on your card issuer's policies.
2. If you paid through an online payment gateway (e.g., PayPal), the refund will be processed back to your original payment account.

Exchanges:

At this time, we do not offer direct exchanges. If you would like a different size, color, or product, please follow the return process and place a new order for the desired item.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately within [two] calendar days of receiving the product. We will arrange for a return or replacement, and we will cover any return shipping costs in such cases.

Non-Returnable Items:

Certain items are non-returnable, including but not limited to:

1. Personalized or customized items.
2. Items marked as final sale or clearance.
3. Items that have been used, worn, or altered.

Cancellation Policy:

You may cancel your order within [two] hours of placing it by contacting our customer support team. If the order has already been shipped, the return policy mentioned above will apply.

Contact Us:

If you have any questions or concerns about our Return and Refund Policy, please contact our customer support team at [info@grainngrace.co or +919778800151].

Please note that this Return and Refund Policy may be subject to change without prior notice. It is your responsibility to review this policy periodically for any updates.

Thank you for shopping with GrainnGrace

Sincerely,

GrainnGrace